Privacy Policy
Effective Date: November 1, 2025
Your privacy matters to us. This Privacy Policy explains how The CREST Collaborative collects, uses, and protects your information when you use our website and services.
1. Information We Collect
Information You Provide
When you use our services, you may provide:
- Contact Information: Name, email address, phone number
- Professional Information: Career details, workplace situations, professional goals
- Communication Records: Emails, messages, and session notes from our consultations
- Form Submissions: Information submitted through acknowledgment forms, contact forms, or booking systems
Automatically Collected Information
Our website may automatically collect:
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referring website
- Cookies: Small data files stored on your device (see Cookies section below)
2. How We Use Your Information
We use your information to:
- Provide Personal HR Advisor services and coaching
- Communicate with you about appointments, services, and inquiries
- Send updates, newsletters, or relevant resources (with your consent)
- Improve our services and website functionality
- Maintain records for legal and business purposes
- Respond to your questions and support requests
3. The Resilience Lab - Local Storage Only
Important: The Resilience Lab web application stores ALL your personal data locally on your device using browser local storage. This means:
- Your journal entries, boundaries, reflections, and values are stored ONLY on your device
- We do not have access to your Resilience Lab content
- Your data is not sent to any servers or databases
- Your information never leaves your device unless you choose to export it
For more details, see our Resilience Lab Privacy Policy.
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in these limited circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: Third-party tools we use (e.g., Calendly for scheduling, Google Forms for acknowledgments, MailerLite for email) - these providers have their own privacy policies
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In the event of a merger, sale, or business transition
5. Third-Party Services
Our website and services use the following third-party platforms:
Each service has its own privacy practices. We encourage you to review their policies.
6. Cookies and Tracking
What are cookies? Small text files stored on your device that help websites function and remember your preferences.
We use minimal cookies:
- Essential Cookies: Required for website functionality (e.g., remembering your acknowledgment in The Resilience Lab)
- Analytics: GitHub Pages may collect basic traffic data for hosting purposes
You can control cookies: Most browsers allow you to refuse or delete cookies through settings. Note that disabling cookies may affect website functionality, including The Resilience Lab's ability to save your data locally.
7. Data Security
We take reasonable measures to protect your information:
- Secure HTTPS connections for our website
- Limited access to personal information
- Secure storage of client records
- Regular review of security practices
However: No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
8. Your Rights and Choices
You have the right to:
- Access: Request a copy of the information we have about you
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at: info@thecrestcollaborative.com
9. Data Retention
We retain your information for as long as necessary to:
- Provide ongoing services to you
- Comply with legal and professional obligations (typically 7 years for business records)
- Resolve disputes and enforce agreements
If you request deletion, we will remove your information within 30 days, except where legally required to retain it.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale (we do not sell personal information)
- Right to deletion
- Right to non-discrimination for exercising your rights
12. International Users
Our services are based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
The CREST Collaborative
Andrea Seitz, Founder
Email: info@thecrestcollaborative.com
Website: www.thecrestcollaborative.com
15. Additional Resources
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